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When will my order ship?Orders that come in Sunday through Friday will ship on that Saturday we only ship on Saturdays moving forward if it comes directly from our workshop. I.e. custom items. Items produced by our third-party manufacturers will ship when they are completed and those times will vary but generally 5 to 10 business days from the time of purchase.
How long does shipment take?We generally ship through USPS unless otherwise noted your products can ship with DHL, UPS, or FedEx, it really depends on what the item is and what shipping type you selected during check. All shipments unless otherwise noted are accompanied by tracking information which is either forwarded to your email, sent by a staff member to a customer through chat, or provided on your order page.
What happens if there is a delay in the production of my order?Well as a small team of dedicated members we strive for perfection unfortunately sometimes things arise and delays can be possible however this does not mean you won't get your items. It is our service mark guarantee that we will do everything to accommodate you, in order for you to receive your merchandise under any and all circumstances! If necessary we will do markdowns on other purchases or in some cases partial refunds depending on what the items are (custom made items excluded.) We are here for you and we value your business we appreciate good communication and we will do our best to keep you updated and informed please note that we are also human sometimes mistakes occur let us get them sorted out. In the end we will go above and beyond to meet your expectations and satisfaction.
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