Effective March 3rd, 2021
Return & Refund Policy
Our Return and Refund Policy was last updated 03/01/2021
Thank you for shopping at EAD,LLC
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Epitome Apparel & Design LLC
“Goods” refers to the items offered for sale or the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to EAD.com, accessible from www.epitome-ad.com
“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
COVID-19 and later Changes to Policy:
CURRENTLY UNDER STATE AND FEDERAL GUIDELINES FOR COVID-19 WE HAVE A MODIFIED CANCELLATION, And return policy. WE ACCEPT NO CANCELLATIONS AND WILL HONOR NO REFUNDS OR CANCELLATIONS. Household items, furniture, drinkware, CUSTOM and Clothing items cannot be returned once worn or opened. Please be sure to check all sizing and size charts when available before purchasing clothing items to ensure fit. Under the conditions that a product is not satisfactory specs can be exchanged within 14 days of Acceptance by customer. THERE ARE NO RETURNS ON CUSTOM ITEMS OR MANUFACTURED ITEMS THAT HAVE BEEN OPENED EXCHANGES MAY BE ALLOWED UNDER CERTAIN CIRCUMSTANCES WITHIN 14 DAYS BY CONTACTING SUPPORT@epitome-ad.com. Exchanges must be in original packaging un-altered and unused. A 15% restocking fee will be assessed. If the item is on sale when exchange occurs, Purchase or will receive an item of equivalent or lesser value to sale price not original purchase price. Pre-orders and pre-sales are nonrefundable and are non-cancelable.
Your Order Cancellation Rights
You are entitled to cancel Your apparel or HomeGoods (not including. custom furniture) Order within 14 days without giving any reason for doing so.
You are entitled to cancel Your Pre-Order, Custom Furniture, Made-To=Order or Custom Order within 3 days without giving any reason for doing so.
If it is. A Custom Order, Made To order, Made to Order or Custom Furniture invoiced through Wix or Paypal You are entitled to cancel Your Order within 3 days without giving any reason for doing so.
The deadline for cancelling an Order and days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered is outlined above and determined by which category the item falls under..
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: